LEGAL REFERENCE

s786 par aapki privacy hamari zaruri cheez hai

Jab aap apna account kholte ho aur JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, aapka personal aur financial information hamari top priority hai. Hamari privacy policy...

Account SecurityData EncryptionLocal CompliancePayment Privacy
s786 s786 par aapki privacy hamari zaruri cheez hai

Hamara privacy posture Pakistan mein

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAMSE RABTA KAREN

Privacy ke sawaal ke liye hamara support

Team online

Email Support

Aapke privacy ke baare mein kisi bhi sawaal ke liye hamari team ko email karey. Hamari response time 24 ghante se kam hai aur hum detailed jawab dete hain.

Live Chat

Account aur personal data ke baare mein direct baat karne ke liye hamara chat feature use karey. Support agents aapke privacy ke sath judi har cheez samjhate hain.

Privacy Request Form

Aapka data dekhe, copy le, ya delete karvane ke liye hamari formal request form submit karey. Processing mein 30 din lagta hai.

HAMARI COMMITMENTS

Kis par hum rely karte hain privacy secure rakhne mein

Encrypted Storage

Aapka pura data encrypted databases mein rehta hai, jo sirf authorized keys se khol sakte hain. Har piece of information protected layer mein rehta hai.

Payment Integration

JazzCash, Easypaisa, SadaPay aur Raast ke saath hamara integration secure protocols follow karta hai. Payment data directly unke servers par jaata hai, hamara nahi.

Regular Audits

Hamari security team regularly check karta hai ke data kahan hai, kaun usey touch kar raha hai, aur kya unusual activity hai.

Limited Access

Sirf woh staff members jo aapki account manage karte hain, unhe aapka personal info dekhe ki zaroorat hoti hai. Baki team usey dekh nahi sakta.

No Sharing

Hamara policy clear hai – aapka data third parties ko share nahi hota, sirf legal demand par.

Jurisdiction Aware

Pakistan mein hamara operations local digital protection laws ko follow karte hain aur aap ke rights ko respect karte hain.

Hamara privacy kya cover karta hai

Registration DataJab account kholte ho – naam, email, phone, date of birth – ye sab encrypted store hota hai aur sirf aapke account identification ke liye use hota hai.
Payment RecordsJazzCash, Easypaisa, SadaPay aur Raast transactions hamari ledger mein aata hai lekin banking details directly payment provider ke paas rahta hai.
Gaming HistoryAapke lobbies, bets, withdrawals – sab kuch aapke account mein encrypted form mein store hota hai aur sirf aap dekh sakte ho.
Device InformationFraud detect karne ke liye hamara system aapke phone ya computer ka IP aur device type note karta hai, lekin ye data 180 din baad delete ho jaata hai.
Support ConversationsJab aap hamse chat karte ho, hamara team issues solve karne ke liye notes rakta hai. Ye conversation logs bhi encrypted aur secure rehte hain.
Legal RequestsAgar government ya court hamse aapka data maange aur proper legal order ho, tab hamara duty hota hai share karna – lekin hamara policy ye hai ke hum aapko bata dete hain.
Cookie & AnalyticsHamari website par cookies use hote hain aapke browsing experience behter banane ke liye, lekin ye personal nahi hote – sirf general behavior track karte hain.

Privacy ke liye hamara approach

Two-Factor Auth

Aapka account OTP se lock rehta hai. JazzCash ya Easypaisa se login karte waqt aapko verification code zaroor milegaa.

Account Verification

Deposits aur withdrawals se pehle hamara team aapko verify karta hai. Ye fraud se bacha hai aur aapka real identity protected rehta hai.

Session Timeout

Agar aap 15 min tak inactive rahte ho, aapka session auto-logout ho jaata hai. Shared devices par aapka data expose nahi hoga.

Deletion on Request

Jab aap account close karte ho, aapka personal data hamari archive se permanently delete ho jaata hai – kuch backup mein hi rakta hai.

Payment Tokenization

JazzCash, Easypaisa, SadaPay aur Raast details tokenized hote hain – matlab aapka real bank number hamari system mein stored nahi rehta.

Secure Withdrawal

Payout tab hi process hota hai jab aapki identity verified ho jaaye aur amount aapke registered payment account par direct jaaye.

Privacy ke baare mein aksar pooche jane wale sawaal

Nahi, hamara primary jurisdiction Pakistan hai aur hamara policy Pakistani digital protection frameworks ko follow karta hai. Jahan international standards relevant hain, ham unhe apply karte hain – lekin hamara policy Pakistan-first hai.

Nahi puri tarah. Personal info (naam, phone) delete ho jaata hai, lekin transaction records aur gaming history hamari legal ledger mein kabhi-kabhi rahni zaruri hoti hai tax aur fraud compliance ke liye. Lekin ye inactive aur anonymized rahta hai.

Nahi, hamara system payment details ko tokenize karta hai. Real number hamari database mein store nahi rehta – sirf secured token rehta hai jisse aapke withdrawals process ho saken.

Sirf authorized support staff jo aapki account problem solve kar raha hai, wo relevant info dekh sakta hai. General staff ko access nahi hai. Aapka account mein sab kuch encrypted rehta hai.

Haan, agar ham ko fraud ya unauthorized access suspect karte hain, ham aapko email aur phone par alert dete hain. Aapka verified contact details mein hamara duty hai jaldi batana.

Personal aur gaming data 90 din baad system se remove ho jaata hai, sirf legal backups chhod kar. Payment records hamari compliance ledger mein 2 saal tak rehte hain, phir anonymized ho jaate hain.

Haan, hamara website analytics tools use karte hain aapka experience behter banane ke liye. Lekin ye personally identifiable nahi hota – sirf general behavior aur preferences dekh sakte hain. Cookies aapke preference settings mein switch off kar sakte ho.